Refund and Returns Policy

Replacement Policy

Our Replacement Policy:

  • All replacement requests must be made within 5 days from the date of delivery of product. In case of any product found damaged or missing, the replacement ticket has to be raised within 2 days from the date of delivery.
  • All replacement requests will be processed within 2 working days.
  • In case our reverse pickup services are not available at your location, we request you to ship the product back to our address via a reliable courier partner. All courier charges will be reimbursed by Imperium Ventures.
  • Post receival, Imperium Ventures shall verify the product against the claim made in order to initiate replacement immediately. All replacement requests are subject to stock availability.

Conditions for Product Replacement:

  • If a wrong product was delivered.
  • If a damaged product was delivered. Damage here means physical damage or tampered product or damaged packaging.
  • If the order is incomplete – some products are found missing.

Conditions under which Replacement requests are not accepted:

  • The product was found opened/used/altered.
  • Original packaging such as cartons, labels, etc. was found missing.
  • If replacement request is generated after the stipulated 5 days from date of delivery.
  • If damaged/missing product is reported back to us after the stipulated 2 days from date of delivery.

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