Our Replacement Policy:
- All replacement requests must be made within 5 days from the date of delivery of product. In case of any product found damaged or missing, the replacement ticket has to be raised within 2 days from the date of delivery.
- All replacement requests will be processed within 2 working days.
- In case our reverse pickup services are not available at your location, we request you to ship the product back to our address via a reliable courier partner. All courier charges will be reimbursed by Imperium Ventures.
- Post receival, Imperium Ventures shall verify the product against the claim made in order to initiate replacement immediately. All replacement requests are subject to stock availability.
Conditions for Product Replacement:
- If a wrong product was delivered.
- If a damaged product was delivered. Damage here means physical damage or tampered product or damaged packaging.
- If the order is incomplete – some products are found missing.
Conditions under which Replacement requests are not accepted:
- The product was found opened/used/altered.
- Original packaging such as cartons, labels, etc. was found missing.
- If replacement request is generated after the stipulated 5 days from date of delivery.
- If damaged/missing product is reported back to us after the stipulated 2 days from date of delivery.